:root{--primary:#d9531e;--primary-dark:#2e1b17;--primary-hover:#b84112;--bg-kiosk:#fbf8f5;--card-bg:#fff;--text-dark:#271613;--text-muted:#786b66;--border-kiosk:#ede5df;--pessimo:#dc2626;--ruim:#ea580c;--regular:#d97706;--bom:#16a34a;--excelente:#059669;--star-gold:#f59e0b}*{box-sizing:border-box;-webkit-tap-highlight-color:transparent;-webkit-user-select:none;user-select:none;margin:0;padding:0}html,body{background-color:var(--bg-kiosk);width:100vw;height:100vh;color:var(--text-dark);touch-action:manipulation;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;overflow:hidden}.kiosk-container{flex-direction:column;width:100vw;height:100vh;display:flex}.kiosk-header{border-bottom:2px solid var(--border-kiosk);z-index:10;background:#fff;justify-content:space-between;align-items:center;height:92px;padding:0 32px;display:flex;box-shadow:0 2px 8px #2e1b170a}.kiosk-logo-area{align-items:center;gap:16px;display:flex}.kiosk-logo-img{object-fit:contain;max-width:280px;height:62px}.kiosk-badge-turno{color:#c2410c;text-transform:uppercase;letter-spacing:.5px;background:#fff7ed;border:1px solid #fed7aa;border-radius:9999px;align-items:center;gap:8px;padding:8px 18px;font-size:.92rem;font-weight:800;display:inline-flex}.kiosk-badge-turno.almoco{color:#b45309;background:#fef3c7;border-color:#fde68a}.kiosk-badge-turno.jantar{color:#6b21a8;background:#ede9fe;border-color:#ddd6fe}.kiosk-badge-turno.fora_horario{color:#5c3d34;background:#f1ede9;border-color:#ddd6cf}.kiosk-header-actions{align-items:center;gap:12px;display:flex}.btn-kiosk-fullscreen{color:#5c3d34;cursor:pointer;background:#fff;border:1.5px solid #ddd0c7;border-radius:10px;align-items:center;gap:8px;padding:11px 20px;font-size:.95rem;font-weight:700;transition:all .15s;display:inline-flex}.btn-kiosk-fullscreen:active{background:#f8f5f2;transform:scale(.97)}.btn-kiosk-pin-lock{color:#786b66;cursor:pointer;background:#fff;border:1.5px solid #ddd0c7;border-radius:10px;justify-content:center;align-items:center;width:46px;height:46px;transition:all .15s;display:flex}.btn-kiosk-pin-lock:active{border-color:var(--primary);color:var(--primary);background:#fff7ed}.kiosk-progress-wrap{background:#ede5df;width:100%;height:6px}.kiosk-progress-bar{background:linear-gradient(90deg,#d9531e,#f59e0b);width:0%;height:100%;transition:width .35s}.kiosk-main{flex:1;justify-content:center;align-items:center;padding:16px 32px 36px;display:flex;position:relative}.rating-container-wrap{justify-content:center;width:100%;display:flex}.survey-card{background:var(--card-bg);text-align:center;border:1.5px solid var(--border-kiosk);border-radius:26px;flex-direction:column;align-items:center;width:100%;max-width:1140px;padding:36px 36px 40px;animation:.3s ease-out fadeInCard;display:flex;box-shadow:0 14px 40px #2e1b170f}.survey-card.showing-reason{margin-bottom:35px;padding:22px 36px 18px;transform:translateY(-12px)}.survey-card.showing-reason .survey-category-pill{margin-bottom:2px}.survey-card.showing-reason .survey-step-indicator{margin-bottom:2px;font-size:1.05rem}.survey-card.showing-reason .survey-question-title{margin-bottom:4px;font-size:clamp(1.35rem,2.2vw,1.65rem);line-height:1.25}.survey-card.showing-reason .survey-question-desc{display:none!important}@keyframes fadeInCard{0%{opacity:0;transform:translateY(16px)}to{opacity:1;transform:translateY(0)}}.survey-category-pill{text-transform:uppercase;letter-spacing:.5px;border-radius:9999px;align-items:center;gap:6px;margin-bottom:12px;padding:7px 20px;font-size:.95rem;font-weight:800;display:inline-flex}.survey-category-pill.comida{color:#c2410c;background:#ffedd5}.survey-category-pill.atendimento{color:#b45309;background:#fef3c7}.survey-category-pill.limpeza{color:#15803d;background:#dcfce7}.survey-category-pill.estrutura{color:#5c3d34;background:#f1ede9}.survey-category-pill.geral{color:#991b1b;background:#fee2e2}.survey-step-indicator{color:var(--text-muted);margin-bottom:8px;font-size:1.15rem;font-weight:800}.survey-question-title{color:var(--text-dark);max-width:960px;margin-bottom:12px;font-size:2.35rem;font-weight:900;line-height:1.3}.survey-question-desc{color:var(--text-muted);max-width:680px;margin-bottom:34px;font-size:1.3rem}.smileys-container{flex-wrap:nowrap;justify-content:center;align-items:center;gap:16px;width:100%;max-width:1060px;margin:16px 0 28px;display:flex}.smiley-btn{cursor:pointer;touch-action:manipulation;-webkit-user-select:none;user-select:none;background:#fff;border:3.5px solid #ede5df;border-radius:26px;flex-direction:column;flex:1 1 0;justify-content:center;align-items:center;gap:12px;width:100%;max-width:210px;height:180px;padding:14px 10px;transition:all .18s cubic-bezier(.34,1.56,.64,1);display:flex;box-shadow:0 8px 24px #2e1b170d}.smiley-btn:active{transform:scale(.92)}.smiley-icon{filter:drop-shadow(0 6px 10px #0000001a);font-size:5rem;line-height:1;transition:transform .2s}.smiley-btn:hover .smiley-icon,.smiley-btn:active .smiley-icon{transform:scale(1.18)}.smiley-label{letter-spacing:-.3px;font-size:1.4rem;font-weight:800}.smiley-btn[data-value="1"]{border-color:#fee2e2}.smiley-btn[data-value="1"] .smiley-label{color:var(--pessimo)}.smiley-btn[data-value="1"]:active{border-color:var(--pessimo);background:#fef2f2}.smiley-btn[data-value="2"]{border-color:#ffedd5}.smiley-btn[data-value="2"] .smiley-label{color:var(--ruim)}.smiley-btn[data-value="2"]:active{border-color:var(--ruim);background:#fff7ed}.smiley-btn[data-value="3"]{border-color:#fef9c3}.smiley-btn[data-value="3"] .smiley-label{color:var(--regular)}.smiley-btn[data-value="3"]:active{border-color:var(--regular);background:#fefce8}.smiley-btn[data-value="4"]{border-color:#dcfce7}.smiley-btn[data-value="4"] .smiley-label{color:var(--bom)}.smiley-btn[data-value="4"]:active{border-color:var(--bom);background:#f0fdf4}.smiley-btn[data-value="5"]{border-color:#d1fae5}.smiley-btn[data-value="5"] .smiley-label{color:var(--excelente)}.smiley-btn[data-value="5"]:active{border-color:var(--excelente);background:#ecfdf5}.stars-container{flex-wrap:nowrap;justify-content:center;align-items:center;gap:16px;width:100%;max-width:1060px;margin:20px 0 32px;display:flex}.star-btn{border:3px solid var(--border-kiosk);cursor:pointer;touch-action:manipulation;-webkit-user-select:none;user-select:none;background:#fff;border-radius:24px;flex-direction:column;flex:1 1 0;justify-content:center;align-items:center;gap:12px;width:100%;max-width:195px;height:180px;padding:20px 14px;transition:all .2s cubic-bezier(.34,1.56,.64,1);display:flex;box-shadow:0 8px 24px #2e1b170d}.star-btn:active{border-color:var(--star-gold);background:#fffbeb;transform:scale(.92)}.star-icon{color:#cbd5e1;font-size:4.8rem;line-height:1;transition:color .15s,transform .2s}.star-btn:active .star-icon,.star-btn.highlighted .star-icon{color:var(--star-gold);filter:drop-shadow(0 6px 12px #f59e0b73);transform:scale(1.15)}.star-label{color:var(--text-muted);font-size:1.35rem;font-weight:800}.binary-container{gap:32px;width:100%;max-width:620px;margin:24px auto 36px;display:flex}.binary-btn{border:3.5px solid var(--border-kiosk);cursor:pointer;touch-action:manipulation;-webkit-user-select:none;user-select:none;background:#fff;border-radius:26px;flex-direction:column;flex:1;justify-content:center;align-items:center;gap:12px;height:180px;transition:all .18s cubic-bezier(.34,1.56,.64,1);display:flex;box-shadow:0 8px 24px #2e1b170d}.binary-btn:active{transform:scale(.93)}.binary-btn.sim{color:#15803d;border-color:#bbf7d0}.binary-btn.sim:active{background:#f0fdf4;border-color:#22c55e}.binary-btn.nao{color:#b91c1c;border-color:#fecaca}.binary-btn.nao:active{background:#fef2f2;border-color:#ef4444}.binary-icon{filter:drop-shadow(0 4px 8px #0000001a);font-size:4.8rem;line-height:1}.binary-label{letter-spacing:1px;font-size:1.7rem;font-weight:900}.kiosk-footer{border-top:1px solid var(--border-kiosk);height:64px;color:var(--text-muted);background:#fff;justify-content:space-between;align-items:center;padding:0 32px;font-size:1rem;display:flex}.kiosk-instructions{color:var(--text-dark);align-items:center;gap:8px;font-size:1.05rem;font-weight:700;display:flex}.success-card{text-align:center;max-width:780px;padding:60px 48px}.success-icon-wrap{background:#fff7ed;border:3px solid #fed7aa;border-radius:50%;justify-content:center;align-items:center;width:120px;height:120px;margin:0 auto 28px;font-size:4.5rem;animation:.5s cubic-bezier(.34,1.56,.64,1) popSuccess;display:flex;box-shadow:0 10px 25px #d9531e26}@keyframes popSuccess{0%{opacity:0;transform:scale(0)}to{opacity:1;transform:scale(1)}}.success-title{color:var(--primary-dark);margin-bottom:16px;font-size:2.4rem;font-weight:800}.success-message{color:var(--text-muted);margin-bottom:32px;font-size:1.25rem;line-height:1.5}.success-countdown{border:1px solid var(--border-kiosk);color:var(--text-dark);background:#f8f5f2;border-radius:9999px;align-items:center;gap:10px;padding:10px 24px;font-weight:700;display:inline-flex}.pin-modal-overlay{-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);z-index:9999;opacity:0;pointer-events:none;background:#241512d9;justify-content:center;align-items:center;width:100vw;height:100vh;transition:opacity .2s;display:flex;position:fixed;top:0;left:0}.pin-modal-overlay.active{opacity:1;pointer-events:all}.pin-modal-box{text-align:center;border:1.5px solid var(--border-kiosk);background:#fff;border-radius:24px;width:100%;max-width:400px;padding:32px 28px;animation:.25s ease-out slideUpModal;box-shadow:0 20px 50px #00000059}@keyframes slideUpModal{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.pin-modal-title{color:var(--primary-dark);margin-bottom:6px;font-size:1.35rem;font-weight:800}.pin-modal-subtitle{color:var(--text-muted);margin-bottom:20px;font-size:.9rem}.pin-display-dots{justify-content:center;gap:16px;margin-bottom:24px;display:flex}.pin-dot{background:#f8f5f2;border:2px solid #ddd6cf;border-radius:50%;width:20px;height:20px;transition:all .15s}.pin-dot.filled{background:var(--primary);border-color:var(--primary);transform:scale(1.15);box-shadow:0 2px 8px #d9531e4d}.pin-numpad{grid-template-columns:repeat(3,1fr);gap:12px;margin-bottom:12px;display:grid}.pin-key{height:64px;color:var(--text-dark);cursor:pointer;background:#fdfbf9;border:1px solid #ddd6cf;border-radius:16px;justify-content:center;align-items:center;font-size:1.5rem;font-weight:800;transition:all .1s;display:flex}.pin-key:active{border-color:var(--primary);background:#fff7ed;transform:scale(.94)}.pin-key.btn-clear{color:#dc2626;font-size:1.05rem}.pin-key.btn-cancel{color:#786b66;font-size:.95rem}.pin-error-msg{color:#dc2626;min-height:20px;margin-bottom:12px;font-size:.85rem;font-weight:700}.reason-section{flex-direction:column;align-items:center;width:100%;margin-top:4px;animation:.25s ease-out fadeIn;display:none}.reason-title{color:var(--text-dark);text-align:center;margin-bottom:6px;font-size:clamp(1.45rem,2.8vw,1.85rem);font-weight:900;line-height:1.3}.reason-subtitle{color:var(--text-muted);text-align:center;max-width:720px;margin-bottom:12px;font-size:clamp(.95rem,1.4vw,1.15rem)}.reason-cards-grid{grid-template-columns:repeat(2,1fr);gap:12px;width:100%;max-width:900px;margin-bottom:10px;display:grid}.reason-visual-card{cursor:pointer;text-align:left;touch-action:manipulation;-webkit-user-select:none;user-select:none;background:#fff;border:2.5px solid #e2e8f0;border-radius:16px;align-items:center;gap:12px;min-height:58px;padding:10px 16px;transition:all .2s cubic-bezier(.34,1.56,.64,1);display:flex;box-shadow:0 4px 16px #0000000a}.reason-visual-card:active{transform:scale(.96)}.reason-card-icon-wrap{border-radius:10px;flex-shrink:0;justify-content:center;align-items:center;width:40px;height:40px;font-size:1.75rem;transition:transform .2s;display:flex}.reason-card-info{flex-direction:column;flex:1;gap:3px;display:flex}.reason-card-title{font-size:1.25rem;font-weight:800;line-height:1.25}.reason-card-desc{font-size:1.02rem;font-weight:600;line-height:1.35}.reason-visual-card.card-positive{color:#14532d;background:#f0fdf4;border-color:#bbf7d0}.reason-visual-card.card-positive .reason-card-icon-wrap{background:#dcfce7}.reason-visual-card.card-positive .reason-card-desc{color:#15803d}.reason-visual-card.card-positive:hover,.reason-visual-card.card-positive:active,.reason-visual-card.card-positive.selected{color:#fff;background:#16a34a;border-color:#15803d;box-shadow:0 8px 24px #16a34a59}.reason-visual-card.card-positive:active .reason-card-desc,.reason-visual-card.card-positive.selected .reason-card-desc{color:#dcfce7}.reason-visual-card.card-positive:active .reason-card-icon-wrap,.reason-visual-card.card-positive.selected .reason-card-icon-wrap{background:#ffffff40}.reason-visual-card.card-negative{color:#7f1d1d;background:#fef2f2;border-color:#fecaca}.reason-visual-card.card-negative .reason-card-icon-wrap{background:#fee2e2}.reason-visual-card.card-negative .reason-card-desc{color:#b91c1c}.reason-visual-card.card-negative:hover,.reason-visual-card.card-negative:active,.reason-visual-card.card-negative.selected{color:#fff;background:#dc2626;border-color:#b91c1c;box-shadow:0 8px 24px #dc262659}.reason-visual-card.card-negative:active .reason-card-desc,.reason-visual-card.card-negative.selected .reason-card-desc{color:#fee2e2}.reason-visual-card.card-negative:active .reason-card-icon-wrap,.reason-visual-card.card-negative.selected .reason-card-icon-wrap{background:#ffffff40}.reason-visual-card.card-regular{color:#78350f;background:#fffbeb;border-color:#fde68a}.reason-visual-card.card-regular .reason-card-icon-wrap{background:#fef3c7}.reason-visual-card.card-regular .reason-card-desc{color:#b45309}.reason-visual-card.card-regular:hover,.reason-visual-card.card-regular:active,.reason-visual-card.card-regular.selected{color:#fff;background:#d97706;border-color:#b45309;box-shadow:0 8px 24px #d9770659}.reason-visual-card.card-regular:active .reason-card-desc,.reason-visual-card.card-regular.selected .reason-card-desc{color:#fef3c7}.reason-visual-card.card-regular:active .reason-card-icon-wrap,.reason-visual-card.card-regular.selected .reason-card-icon-wrap{background:#ffffff40}.reason-touch-helper{color:var(--text-muted);align-items:center;gap:8px;margin-top:6px;font-size:1.05rem;font-weight:700;display:inline-flex}@media (width<=960px){.kiosk-main{-webkit-overflow-scrolling:touch;padding:18px 20px;overflow-y:auto}.survey-card{border-radius:22px;margin:auto 0;padding:32px 24px}.smileys-container,.stars-container{gap:10px;width:100%}.smiley-btn{border-radius:20px;gap:10px;max-width:180px;height:165px;padding:10px 4px}.smiley-icon{font-size:3.8rem}.star-btn{min-width:0;max-width:170px;height:155px;padding:16px 8px}.star-icon{font-size:3.8rem}.binary-btn{height:155px}.binary-icon{font-size:3.8rem}.binary-label{font-size:1.45rem}.survey-question-title{font-size:2rem}.survey-question-desc{font-size:1.2rem}.smiley-label{font-size:1.25rem}.star-label{font-size:1.2rem}.reason-cards-grid{gap:10px}.reason-visual-card{border-radius:16px;gap:12px;min-height:58px;padding:10px 16px}.reason-card-icon-wrap{border-radius:10px;width:40px;height:40px;font-size:1.75rem}.reason-card-title{font-size:1.2rem;font-weight:800}.reason-card-desc{font-size:1rem;font-weight:600}}@media (width<=640px){html,body{height:auto;min-height:100vh;overflow-y:auto}.kiosk-container{height:auto;min-height:100vh}.kiosk-header{flex-direction:row;justify-content:space-between;height:auto;padding:10px 14px}.kiosk-logo-img{max-width:150px;height:38px}.kiosk-badge-turno{padding:4px 10px;font-size:.75rem}.btn-kiosk-fullscreen{padding:8px 12px;font-size:.8rem}.btn-kiosk-pin-lock{width:38px;height:38px}.kiosk-main{align-items:flex-start;padding:14px 10px}.survey-card{border-radius:18px;padding:22px 14px;box-shadow:0 4px 16px #0000000f}.survey-step-indicator{font-size:.88rem}.survey-question-title{margin-bottom:6px;font-size:1.4rem;line-height:1.25}.survey-question-desc{margin-bottom:18px;font-size:.9rem}.smileys-container{gap:6px;width:100%;margin:8px 0 18px}.smiley-btn{border-width:2.5px;border-radius:16px;gap:6px;height:125px;padding:8px 2px}.smiley-icon{font-size:2.8rem}.smiley-label{font-size:.82rem;font-weight:800}.stars-container{gap:6px;margin:10px 0 20px}.star-btn{border-radius:14px;min-width:58px;height:115px;padding:10px 2px}.star-icon{font-size:2.8rem}.star-label{font-size:.78rem;font-weight:800}.binary-container{gap:14px;margin:12px 0 20px}.binary-btn{border-radius:20px;height:130px}.binary-icon{font-size:3.5rem}.binary-label{font-size:1.4rem}.reason-cards-grid{grid-template-columns:1fr;gap:12px;width:100%}.reason-visual-card{border-width:2.5px;border-radius:18px;gap:14px;min-height:76px;padding:16px 18px}.reason-card-icon-wrap{border-radius:12px;width:52px;height:52px;font-size:2.2rem}.reason-card-title{font-size:1.1rem;font-weight:800}.reason-card-desc{font-size:.88rem;font-weight:600}.reason-touch-helper{font-size:.85rem}.kiosk-footer{text-align:center;flex-direction:column;gap:4px;height:auto;padding:10px 14px;font-size:.78rem}.pin-modal-box{border-radius:18px;max-width:320px;padding:24px 18px}.pin-key{border-radius:14px;height:60px;font-size:1.45rem}.success-card{padding:32px 18px}.success-icon-wrap{width:95px;height:95px;margin-bottom:20px;font-size:3.8rem}.success-title{font-size:1.85rem}.success-message{font-size:1.05rem}}.kiosk-success-overlay{-webkit-backdrop-filter:blur(8px);z-index:9998;background:#2e1b17f5;justify-content:center;align-items:center;width:100vw;height:100vh;padding:24px;animation:.25s ease-out fadeInOverlay;display:flex;position:fixed;inset:0}@keyframes fadeInOverlay{0%{opacity:0}to{opacity:1}}.kiosk-success-overlay .success-card{border:2px solid #fed7aa66;box-shadow:0 25px 60px #00000080}